Frequently Asked Questions

FAQ's

Is the consumers auto insurance primary or secondary?
There is no such thing as secondary and primary - insurance works as such: Most carriers hold $1,000,000 liability coverage & $250,000 cargo coverage. This insurance covers damage done to your vehicle in transit - there is no other insurance. The auto transport carrier is the main and only coverage. (exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.)

What type of damage is not covered?
In short, carriers will cover damages caused by negligence on their part.  Damage caused by theft, vandalism, weather, or Act of God is typically never covered by the carrier.  These damages should be covered by your personal auto insurance policy.

How long should an auto transport take on average?
Shipping time all depends on the transporter - listed below are some very basic ideas to help you along the way. Make sure however you contact your shipper for their actual scheduled times. East Coast to West Coast - approx. 7 to 14 days Midwest to East Coast - approx. 5 to 8 days South to the North - approx. 5 to 8 days All shipping times are estimated do not base your transport on these examples without first contacting your shipper for assistance. Too many variables go into the time it takes to deliver any vehicle, thus all times are estimates only!

Why does a truck (SUV) shipment cost more than a regular sedan?
Shipments are based on weight that a truck can legally carry - this is why there is a small price difference between $50.00 and $100.00 for a regular truck or S.U.V. Size of the vehicle also dictates how many vehicles a particular carrier can haul at any one time. The larger the vehicles, the less amount can be hauled, thus smaller vehicles are cheaper to ship.

How is a transport supposed to work?
Auto transport is made very simple with WolfePack Auto Transport. Once your order is placed you will be contacted by our customer support department, where your order information will be confirmed and the payment will be processed. At that point your vehicle is placed into the system and our dispatch department proactively finds a carrier capable of delivering your vehicle. Upon dispatching a carrier, WolfePack Auto Transport will send you an email with all of the carrier's contact information. You should contact your carrier immediately and open the lines of communication. The carrier will pickup your vehicle and deliver it as fast as possible. At the point of delivery the customer pays the remainder of the order (order total minus deposit) in cash, cashier's check or money order to the carrier directly.

What should a consumer do if their vehicle arrives with damage?
Vehicle damage is rare, but occasionally can occur.  First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim - false claims can result in legal action by the carrier or agent. Be sure to alert WolfePack Auto Transport if your vehicle arrives with damage. WolfePack Auto Transport will assist you in the claims process.  Be aware that all transportation fees must be paid to broker and carrier before a claim can be resolved.

Review:
STEP 1- Take a deep breath, this will be resolved.

STEP 2- Inform carrier driver of damage.

STEP 3- Exchange insurance and contact information with the carrier driver.

STEP 4- Document on the inspection/Bill of Lading (reciept) that damage occurred in transit.  Sign Bill of Lading and keep a copy.

STEP 5- Pay carrier the FULL balance due.

STEP 6- Notify WolfePack Auto Transport. We are here to help you resolve the problem.

STEP 7- Get pictures and estimates for repair as soon as possible. Copies should be sent to the carrier and WolfePack Auto Transport.

How does a pick up window work?
When a transporter mentions a pick up window they are referring to the time surronding your pick up date. For instance some shippers may have a 14 day window - that way they can pick your vehicle up anywhere between 7 days before and 7 days after your pick up date. Beware of lower priced carriers who do not specify their pick up dates, you may recieve an outstanding price. However you may not see your vehicle for 4 or 5 weeks. It is very important to make sure the transporter you use can get your vehicle within a reasonable time frame.

Privacy Notice

Effective Date: 01/01/2015

This privacy notice discloses the privacy practices for (www.wolfepacktransport.com). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.



Information Collection, Use, and Sharing
 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 818-363-7896 or via email info@wolfepacktransport.com

Registration 

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

If you have other questions please call us at (818) 363-7896 or email us at info@wolfepacktransport.com

WolfePack Transport LLC MC487631

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